Whether you require pre-sale or post-sale support, Advanced Card Systems and Solutions, Inc. is committed to providing our customers with world-class support. We offer a full array of services which include; support agreements, time & material service, depot repair, as well as, custom support plans. Our support team can be available to support your every need.
With any standard support agreements, your hardware and/or software is fully covered during the entire agreement term and depending on the type of agreement and supported product(s), your agreement may include unlimited onsite, phone and email support, parts, software & firmware updates, as well as, periodic preventative maintenance inspections. Furthermore, and more importantly, with any of our support agreements, you have the comfort and security of knowing your equipment will be fully covered and supported by a factory trained support engineers ensuring your organization optimal equipment uptime and performance. In addition to our standard support agreements, we can also offer customize support agreements to meet your exact support requirements.
Time & Material:
For those organizations who decide not to cover their equipment under an annual support agreement, we provide the same quality support on a Time & Material basis. With our time & material support, the customer is responsible to pay for parts, software & firmware updates, onsite labor, portal to portal travel time, and portal to portal travel expenses (mileage, parking and tolls).
We offer depot repair services for all equipment sold by ACS. With our depot service, the customer is responsible to pay for parts, software & firmware updates,labor hours, and all associated shipping and handling fees. If you require support on equipment not sold by ACS, contact us and ask if we can assist.
Standard Onsite Support Hours:
Monday through Friday, 8AM – 5PM
After hour and weekend support is available upon request.
Support Help Desk (24/7):
1 (732) 282-9002, Ext-301 (Option #2)